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Heartfelt Candles and Supplies

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Our Policies

About Our Shipping Policies

We attempt to ship your order as soon as we receive it. If there is going to be a wait on an item, it will be listed on the product page.  There will be no back orders, you will have to place the order again, if we are out of stock on an itme.

We offer the following shipping methods:

USPS Priority
USPS Parcel
Fed Ex Ground
You need to give me a preference when you order.  I highly recommend Prioriy for anything under 3 pounds.  Anything over 3 pounds you will find much cheaper with Fed Ex (must have a physical address).  If you do not specify what type of shipping you would like, I will choose the most economical way to ship to you.  Never, ever a handling fee!  Due to the fact we are just starting to supply, you may find that you are the proud owner of a recycled box for shipping.  (Hey, it's good for the planet anyway!)

Return Policy

We highly suggest that you sample before ordering in larger quanities.  We DO NOT do returns on fragrance oils.  With that being said...we know we are human, and if you receive the wrong order, we will be more than happy to replace the item.  (We will of course pick up the shipping on that!)  If something of that nature would ever happen, please email us, and we will instruct you on what we need you to do with the fragrance oil in question. 
 
We do offer returns on any other items, for any reason, as long as the return follows the guidelines given below:
 
1.  The items haven't been used, and are in resellable condition.
2.  You agree to pay for the postage.
3.  Please give all specifics for proper refund.

Do you have any questions? Send us an e-mail at:

info@ourcompany.com

Our Company * Any Street * Anytown * US * 01234